Frequently Asked Questions
Everything you need to know about our premium kitchen appliances and home essentials.
What is the standard shipping time for Dualit products?
Most orders are processed within 24 hours. Standard delivery typically takes 3-5 business days, while express shipping options are available at checkout for next-day delivery.
How do I register my product for warranty?
You can register your appliance on our website under the 'Product Registration' section. This ensures you are covered for parts and labor according to the specific warranty period of your model.
What is your return policy for home appliances?
We offer a 30-day return policy for unused products in their original packaging. Please contact our customer service team to initiate a return and receive a prepaid shipping label.
Are replacement parts available for my toaster or kettle?
Yes, we pride ourselves on the longevity of our products. We offer a comprehensive range of replaceable parts, including heating elements and filters, to ensure your appliance lasts for years.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna or Affirm for qualifying purchases.
Do you offer international shipping?
Currently, we ship to most countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated automatically at the final stage of checkout.